1. Introduction
SOULEDSNITCH ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website souledsnitch.com and make purchases from our online store.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
SOULEDSNITCH is the data controller responsible for your personal data.
Contact Details:
Email: contact@souledsnitch.com
Phone: +44 7495 671773
Address: 17 Fawcett Drive, Salisbury, SP2 9GQ, United Kingdom
3. Information We Collect
Personal Information You Provide:
- Account Information: Name, email address, password
- Order Information: Shipping address, phone number, payment information
- Contact Information: Email, phone number when you contact us
Information Automatically Collected:
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, products viewed
- Cookies: Session cookies, preference cookies
4. How We Use Your Information
We process your personal data for the following purposes:
- Order Fulfillment: Process and deliver your orders
- Communication: Send order confirmations, shipping updates, and respond to inquiries
- Account Management: Maintain your customer account and order history
- Legal Compliance: Comply with UK tax and legal obligations
- Fraud Prevention: Detect and prevent fraudulent transactions
5. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract Performance: Processing orders and delivering products
- Legal Obligation: Maintaining records for tax purposes
- Legitimate Interest: Fraud prevention and business analytics
- Consent: Marketing communications (where applicable)
6. Data Sharing
We may share your information with:
- Payment Processors: Stripe for secure payment processing
- Shipping Carriers: Royal Mail, DPD for order delivery
- Email Service: Resend for transactional emails
- Legal Requirements: When required by UK law
We never sell your personal data to third parties.
7. Data Retention
We retain your personal data for:
- Order Data: 7 years (UK tax requirements)
- Account Data: Until deletion request or 3 years of inactivity
8. Your Rights Under UK GDPR
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in structured format
- Right to Object: Object to processing
To exercise rights, contact: contact@souledsnitch.com
9. Security
We implement appropriate technical and organizational measures including:
- SSL/TLS encryption for data transmission
- Secure payment processing via Stripe
- Access controls and authentication
10. Complaints
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
11. Contact Us
Email: contact@souledsnitch.com
Phone: +44 7495 671773
Address: 17 Fawcett Drive, Salisbury, SP2 9GQ, UK